At cmRENT we provide a Customer Service which we would expect ourselves if we were the Landlord or Tenant. A word-of-mouth recommendation is sometimes the best way to find a quality company so we ask our clients to complete a short Questionnaire on the service we have provided so we can improve where needed.
If you would like to submit your experience of cmRENT's service, good or bad, please complete one of the Questionnaire's below. We will deal with any issues you may have and we will publish the best comments received.
| LANDLORD QUESTIONNAIRES |
TENANT QUESTIONNAIRES |
|
Marketing Survey
Valuation, Advertising, Quality of Tenant, Feedback, Contracts, Service
|
Move-In Survey
Viewings, Referencing, Administration, Moving In, Service
|
Property Management Survey
Inspections, Rent Collection, Maintenance, RGI policy, Check-Out, Service |
Property Management Survey
Quality of Property, Inspections, Maintenance, Check-Out, Service |
Contractor Service Survey
On-time, Politeness, Tidiness, Quality of Work, Service |
Here are some valued customers who have used our services and have been pleased to provide their comments;
I have always been treated in a professional manner and any questions I have had have been dealt with quickly. I have never rented before so was unsure of procedures but everyone has been so helpful.
Sharon Gant
(
Tenant
)
15th May 2012
Excellent!... "cmRENT>Why do you feel that way?"... feel that I have been well looked after and very professional
Damian Smith
(
Tenant
)
4th May 2012
We would like to thank you for your helf in renting out *** *******. As you know out tenants have now moved in and we are very happy with them.
Sheila and Brian Haley
(
Landlord
)
3rd May 2012
Excellent... all staff who have contacted me have been great ! Saves me a lot of hassle which is what I wanted.
Dr Hadi Manji
(
Landlord
)
1st May 2012
Professional, timely; quick; do what you say you're going to do.
Ian Wells
(
Landlord
)
30th April 2012
I needed to move very quickly and the lovely ladies at cmRENT made this possible for myself & saved me a lot of stress & hassle. All [staff] were amazingly helpful especially Chanel, Karen & Helen. Very professional and outstanding customer service skills. Thank you!
Emma Murphy
(
Tenant
)
30th April 2012
We have been very happy at this address and it is with sadness that we leave, we would like to thank cmRENT for all their help and consideration throughout this tenancy.
Mary O'Brien
(
Tenant
)
30th April 2012
Attention to detail and follow up was well managed
Richard Scribner
(
Landlord
)
29th April 2012
Answered my questions and kept me up to date on everything. Very efficient.
Kathryn Plumb
(
Tenant
)
28th April 2012
I recognise that we are getting good value for money and thus far have received a faultless service from everyone from cmRENT, so my thanks again for that.
Lewis Hamm
(
Landlord
)
23rd April 2012
Top service, regular communication
Paul Middleton
(
Tenant
)
21st April 2012
I've never had a problem with my letting agents in all the time I've been renting with them..When I have had problems with the property, they have been sorted immediately.
Zena Rowles
(
Tenant
)
18th April 2012
Keep us well informed and resolve any issues quickly
Pamela Cane
(
Landlord
)
18th April 2012
Smooth and efficient through whole process
Steve Brent
(
Tenant
)
14th April 2012
COMMENTS ON cmRENT CONTRACTORS: Ability to arrange contractors visit? - Excellent | Contractor time keeping? Excellent | Appearance of contractor? Excellent | Works completed by contractor? Excellent | Overall satisfaction with resolution of issue? Excellent - Great service, many thanks!
Kerstin Volkenandt
(
Tenant
)
13th April 2012
Excellent... everything has been very good since the beginning of the relationship (Jan 2005)
Ian Channing (2 properties)
(
Landlord
)
13th April 2012
With all the problems I had last year you helped me out to get things on track.
Andrew Weston
(
Tenant
)
13th April 2012
Service was efficient, prompt and Karen & Helen were always polite
Fatema Dossa
(
Tenant
)
13th April 2012
Very professional. A good friendly service
Julie Seager
(
Tenant
)
13th April 2012
Nothing is ever a problem. Lovely, friendly staff
Louise Cobbin
(
Landlord
)
7th April 2012
Nothing is ever a problem. Lovely, friendly staff
Louise Cobbin
(
Landlord
)
7th April 2012
...cmRENT were very friendly, thorough and helpful. Very satisfied in all
Denise Humphries
(
Tenant
)
4th April 2012
Helen, Thanks for this. I understand we already have a viewing tomorrow! Thanks for all your help - great service as always.
Ken Sharp (3 properties)
(
Landlord
)
3rd April 2012
Very professional & friendly from start to finish. 10 out of 10! All the staff excellent.
Dee Moore
(
Tenant
)
31st March 2012
Extremely helpful & friendly staff. Felt very comfortable calling for any extra info/queries.
Amy Gavin
(
Tenant
)
31st March 2012
Hi Simone, Just wanted to say Thank you for all your help with ?? The Coach House, which I have now confirmed with ****** that I will be moving into on Tuesday. I really appreciated all your help and assistance with this matter and due to me being in the property market as a sales negotiator selling new homes for ****** ****** I will highly recommend cmRENT to any landlords which purchase investment properties from me. Kind Regards,
Lisa Marie Jones
(
Tenant
)
30th March 2012
Very kind, answered everything I needed to know and went about everything quickly
Lavina Hegarty
(
Tenant
)
30th March 2012
cmRENT are by far the best Property Management company we have used. Long may it continue
Beverley Lewis (2 properties)
(
Landlord
)
28th March 2012
All my involvement with your company employees has always left me feeling informed and reassured that I'm in good hands. I know that my best interests are always represented. As an absentee Landlord, I'm currently living in France, I feel that cmRENT looks after my interests especially well. Thank you to all staff of the Braintree office.
Lynda Simpson
(
Landlord
)
28th March 2012
Friendly, efficient service. As a first time tenant - very painless process. Thanks very much
Nicola Searles
(
Tenant
)
23rd March 2012
Always friendly, problems dealt with quickly. Overall very good service
Samantha Burton
(
Tenant
)
22nd March 2012
I was made to feel very welcome and nothing was a problem
Caroline Page
(
Tenant
)
17th March 2012
Despite this being a nightmare 2 months, cmRENT have done everything they could for me. I feel sorry for Clair having to deal with all this! Clair - very lovely!
Adam Quicke
(
Tenant
)
17th March 2012
Quick turnaround re questions. Friendly communication style. Good handover pack
S.Everett
(
Tenant
)
16th March 2012
Everybody working there (cmRENT Braintree) are lovely and go out of their way to help you.
Cheryl Smith
(
Tenant
)
14th March 2012
14/3/12 - A very professional Letting Agent with excellent staff who are very polite & helpful
11/11/11 - After a bad experience with another Letting Agent in Chelmsford, it feels great to be back with one that knows what they are doing. Everbody I have spoken to at cmRENT has been absolutely brilliant. Very professional. Thank you.
David Reeves
(
Landlord
)
14th March 2012
Always in contact - very pleasant staff - nothing too much trouble. First time using cmRENT and service & professionalism was excellent. Would have no hesitation in recommending this company.
Peter & Susan Cunnington
(
Landlord
)
8th March 2012
I would also like to take this oppurtunity to thank all at cmRENT for your professional and friendly service. I would not hesitate in using your services again and would happily recommend you.
John Reynolds
(
Landlord
)
7th March 2012
I have had the pleasure of acting for Michael at cmRENT since he started the business in 2003. I have seen it expand from a standing start to an extremely successful Letting Agency covering the whole of the CM Post Code, with offices in Braintree and Chelmsford. This is down to Michael with his energy and entrepreneurship. This is a very professional business. I never have any hesitation in recommending Michael and cmRENT.
Paul Short
(
Lambert Chapman Accountants
)
6th March 2012
I would like to thank Helen for going the extra mile, she has been very professional throughout the process
Sarah Bird
(
Tenant
)
2nd March 2012
I've been renting for over 13 years and it's the best service I've received as a tenant by far! It's a refreshing change to be treated with such respect - thank you! All staff have been excellent - thank you!
Emma Bacon
(
Tenant
)
29th February 2012
Everyone was helpful, knowledgeable and courteous at all times. Follow-up phone calls were much appreciated. Helen & Karen were most helpful & willing to expand on all our questions. Thank you cmRENT for your professionalism
Giuseppe Anghelone
(
Landlord
)
29th February 2012
Very helpful, professional at all times. Really lovely to deal with
Vanessa Ennis
(
Tenant
)
28th February 2012
Great staff, friendly & polite providing a good service & always helpful
Sean Quinney
(
Landlord
)
25th February 2012
All the girls were fantastic, professional and really helpful - A1 service
Karin Robinson
(
Tenant
)
25th February 2012
Efficient company that does what it says on the tin! Prompt responses to any enquiries. Excellent welcome pack & helpful friendly staff
Paula Stafford
(
Tenant
)
21st February 2012
1) Good tenant selection. 2) Let the property quickly at full asking price. 3) Professional, timely service
Paul Sedgwick
(
Landlord
)
21st February 2012
Always very polite and helpful whenever we have any queries. Always are very quick to resolve any issues. Really helpful staff who made the transition of moving from Norfolk to Essex a whole lot less stressful!
Matthew Hodges & Lesley-Anne Eagling
(
Tenant
)
21st February 2012
cmRENT are the best Letting Agents we have been with so far, as we are left to live our lives in our new house. Other agents bug us by calls, texts & emails that are rather annoying. We recommended you to our parents who also rent with you.
Mr & Mrs Lawson
(
Tenant
)
14th February 2012
I would like to commend Karen at Chelmsford who is excellent at her job. She always gives courtesy calls, is friendly and will give us good advice. I feel Chelmsford Office are very on the ball
Timothy & Jennifer Moore
(
Landlord
)
10th February 2012
Kept in touch throughout the move-in and kept me up to date every 48 hours of the process
Antony Price
(
Tenant
)
10th February 2012
cmRENT staff have always kept me fully informed of all developments relating to the letting of my property - Extremely efficient staff, with a high level of admin ability. Staff always friendly & helpful. All the staff from the Chelmsford office have been excellent and very professional. Really impressed - too many companies have poor skills, but cmRENT, no matter which member of staff, have shown a high level of professionalism.
Maria Pallett
(
Landlord
)
4th February 2012
A very good service. Whenever we have had a problem (maintenance) it's always been sorted very quickly.
Belinda & Ryan David
(
Tenant
)
1st February 2012
Emily did a great job of negotiating with our Landlord at the end of our tenancy to enable us to stay on in our house on a periodic tenancy. Thanks Emily!
Jocelyn Carr & Yun Dai
(
Tenant
)
26th January 2012
Excellent communication at all times. Tenants found very quickly. Good inventory report compiled.
David Bayes
(
Landlord
)
26th January 2012
Responsive, willing to go extra mile to assist with extenuating circumstances beyond their control. Friendly / Professional. Many thanks
Chris Stewart
(
Tenant
)
24th January 2012
All the staff have been lovely and always got back to us very quickly with any questions that we had. Thanks for all your help. x
Lauren Butcher
(
Tenant
)
24th January 2012
Everyone is really friendly & very professional. I feel that yuo have my needs and my tenants needs on the top of your list. Am very happy with my first year with you and I look forward to many more... Thank you all for your help. First year of being a landlord has been very enjoyable.
Rachel Wallage
(
Landlord
)
18th January 2012
We were always kept informed to what was being done. They processed our application very fast and understood our current circumstances. All staff at cmRENT Chelmsford are fantastic in their job role from looking around a property to the end result of moving in. It was a fast efficient transaction and would go to cmRENT in future with anything else and recommend them as well to friends and family.
Leanne King
(
Tenant
)
17th January 2012
Fast service & very effective. Being a disabled landlord, cmRENT always try to meet my needs of communication for example: emails/texts instead of phone calls
Jane Gibbons
(
Landlord
)
16th January 2012
You enable me to manage the properties from a distance. You are always helpful and professional. Keep it up!
Clare James (2 properties)
(
Landlord
)
16th January 2012
Rea made time to give advice on purchasing the right property and clear guidelines on what was needed to get it ready for the rental market.
Mark & Janice Gordine
(
Landlord
)
11th January 2012
Calls always returned, fast feedback, prompt paperwork, knowledgeable staff. Good email communication. Great all round service - Thank you!
Val Mason
(
Landlord
)
10th January 2012
From start to finish you have been first class. Nice to see a business on top form. Thank you.
Mr & Mrs Hindmarch, Danbury
(
Landlord
)
9th January 2012
Paul, Thanks for all your hard work. I enclose a cheque for £400 float to cover the various maintenence bills. Any remaining funds can be refunded to me later. Regards
Keith Keown
(
Landlord in Hong Kong
)
5th January 2012
I was very impressed with the thorough service I have been provided with. All my questions have been answered very promptly and efficiently. All staff have been friendly. Thank you for your help and advice provided.
Des Leitch
(
Tenant
)
5th January 2012
I received friendly and efficient service and most importantly found the staff to be on the ball.
Geoffrey Watkins
(
Landlord
)
5th January 2012
Been a pleasure to deal with from start to finish. Staff polite, courteous & helpful. Everyone I've dealt with from start to finish have been excellent in customer service
Mark Hobbs
(
Tenant
)
3rd January 2012
All staff seemed to go above and beyond helping. Helen was always extrememly helpful by keeping me informed regularly
Joanne Kaylor
(
Tenant
)
3rd January 2012
First class service as usual. Would
not use anyone else. Thank you for finding tenant so quickly. Happy Christmas
David Meddings
(
Landlord
)
23rd December 2011
Service has been first class. Very professional yet friendly and polite. Made a stressful situation palatable. Clair, Ruby and Emma have all been excellent
Alan Russell
(
Tenant
)
16th December 2011
Always treated us brilliantly, very quick on following things through, very professional, made us feel very looked after. Already recommended a friend to use you. Ruby was great - made us want to use this company instantly. Clair very helpful with quick completion of paperwork.
Lisa Pickering
(
Tenant
)
14th December 2011
Simply great! All staff are very friendly and helpful. I never have any problems with cmRENT. They are excellent!
Iwona Bainbridge
(
Landlord
)
7th December 2011
Service was friendly, professional and slick... Amazing. Amazing service made us very confident.
Kevin Bird
(
Tenant
)
6th December 2011
All your staff are very professional and a credit to the company! Thank you
Thomas Simons & Martin East
(
Tenant
)
5th December 2011
Very informative and helpful staff that have made the viewing & move an ease
David Stiff
(
Tenant
)
2nd December 2011
Very quick & efficient. Was able to move in 2 weeks after viewing the property which was ideal in my circumstances. Very friendly, helpful staff
Clair Lane
(
Tenant
)
28th November 2011
Being an Agent myself, it is very rare to find an Agent as professional as I have found cmRENT
Paul MacGregor
(
Tenant
)
21st November 2011
An excellent service all round & very professional from all staff, very efficient. Not found very often these days
Neil Ryman
(
Landlord
)
18th November 2011
Dealt with quickly & efficiently. Very friendly service
Lucy James & Tom Witton
(
Tenant
)
18th November 2011
Always polite and attentive, dealt with in a professiopnal manner
John Bailey
(
Tenant
)
18th November 2011
The most professional approach out of all the agencies we know and have dealt (with) in the past... Every single member of staff deserves a big thank you from us, but especially Emma who dealt with us mostly. A BIG THANK YOU TO ALL.
Claudio Alves
(
Tenant
)
2nd November 2011
Very good service, quick, very organised. Always get back to you very promptly.... All very good - Clair, Ruby & Emma. Very professional, always willing to help and any queries I had they dealt with straight away which is great.
Lisa Curley
(
Tenant
)
2nd November 2011
Thanks Clair. Really pleased that everything so far has gone so well. Hope it continues. You, Ruby and Emma have made this venture possible, I don’t think that I would have managed otherwise. Regards,
Gill Bridgwater
(
Landlord
)
27th October 2011
I would just like to say thank you, you have been by far the best Letting agent I have been with and if I return to Chelmsford – work wise is very possible – I will no doubt be in need of your assistance again.
Alan Dawson
(
Tenant
)
22nd October 2011
I walked in to the office, I was greeted with a smile & superb service. Thank you for a wonderful service through this. I have recommended you all to a few friends who are looking to move. The best service I have had from renting a property. Great work, keep it up.
Daniel Stone
(
Tenant
)
19th October 2011
We would like to take this opportunity to thank you for your brilliant service and look forward to hearing from you in due course to confirm you have accepted our notice and arranging a time for final inspection....
Daniel Shelley & Kelly Windard
(
Tenant
)
12th October 2011
Friendly service, prompt response to any queries, kept me informed of the progress of the tenancy checks, etc. Very professional and organised.... Thank you so much for all your help with my move. It has been a pleasure dealing with your staff, you have made the whole process less stressful for me. Thanks again!
Louise Humphries
(
Tenant
)
11th October 2011
The service we've received has been very good... We will definitely be using cmRENT for any other properties we decide to look at!
Laura Cook
(
Tenant
)
1st October 2011
My name is Milan Jankovic from the rental property at XX Stanstrete Field, Great Notley, Braintree. With this letter first of all I would like to thank you and your team for everything you have done for me and to tell you that it was a pleasure being your tenant... I am moving back to London and if you have any properties there or sister agencies I'll be more than happy to use them.
Milan Jankovic
(
Tenant
)
23rd September 2011
Many thanks Helen for your assistance in these matters. 1st time renters and cmRENT have made the process very much less stressful. Cheers
Christopher Andrews
(
Tenant
)
22nd September 2011
Morning Adrian, Many thanks for your very prompt turnaround on payment for XX XXXXXX XXXXX. Also can you thank Michael and Helen for a first class service I am afraid to say there are very few companies I deal with that are as professional and efficient as cmRENT. Thanks again
Ray Low (3 properties)
(
Landlord
)
21st September 2011
cmRENT understood my requirements & showed me appropriate properties. Friendly staff & patient!
Joanne Slater
(
Tenant
)
19th September 2011
I registered with many agents when looking and the cmRENT team were the most helpful and proactive of all
Andy Howard
(
Tenant
)
17th September 2011
Thank you for your email, with price breakdown.... I was very impressed by your service, and your professional approach. I will contact you again later on, with regards to other properties.
Karen Grant
(
Landlord
)
17th September 2011
They have been brilliant at this difficult time for my family and have pushed everything through as quickly as possible. Clair has been brilliant and done everything she said she would do when she said she would do it. Thank you,
Nicola McIrvine
(
Tenant
)
17th September 2011
.... I would also like to take this opportunity to thank you for all your help over the past couple of years. Regards,
Mike Randall
(
Landlord
)
10th September 2011
Lots of contact - Polite & friendly staff. Helpful over telephone & in-store. Very organised
Samantha Leach
(
Tenant
)
3rd September 2011
Well organised and easy to deal with. Nice friendly staff.
Mikhaela Charlick
(
Tenant
)
19th August 2011
Staff have always been accommodating & friendly, any queries I have had have been responded to efficiently and quickly.
Rebecca Hammond
(
Tenant
)
19th August 2011
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